The Beauty Lounge

4683 customers have reviewed The Beauty Lounge

1. Honor Main from United States (US) – September 19, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   Ordered with overnight delivery to a central Auckland address for event the next day and it didnt come in time so didn’t get to use it ? not happy (did it far before courier cut off also)

   • The Beauty Lounge from United States (US) – September 20, 2016

     Product Purchased: The Beauty Lounge | Verified Purchase

     Hi Honor,

     We processed your order at 4:11PM the same day you placed it (Thursday) and put it on an overnight delivery service with CourierPost which means if their service was up to scratch – which 99.9% of the time it is – your parcel should have arrived on Friday. Obviously CourierPost (a completely separate, independent company from The Beauty Lounge) had a delay or issue with processing your parcel which is of course completely out of our control.

     It’s a shame the first we heard of the delay was via this review on our website rather than contact from you on Friday asking for help as we probably could have chased CourierPost up and/or sent out another one on a Saturday delivery to ensure you received it when you needed it.

     We’ve contacted you and offered you a refund if the product is now of no use.

     Sorry things didn’t go to plan this time. As you can see from our customer feedback most customers are delighted with out service, however occasionally issues arise which are out of our control but can usually be sorted out if we are told.

2. Katie from United States (US) – September 16, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   My parcel was delayed because of CourierPost’s human error, but The Beauty Lounge quickly replied to my email and kept in contact the entire time. I got my product a couple days later and am super excited to start seeing results. Thanks guys for the great customer service!

3. JULIE NUNN from United States (US) – September 13, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   Great service and super fast delivery … so easy!!!

4. Marian from United States (US) – September 12, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   Good website, extremely good service – advised that my product was on back order and then followed with an email to say the product was on its way and finished off with courtesy note making sure it had arrived. Have used the site several times now and will certainly be back.

5. Ludvina from United States (US) – September 11, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   Very simple to order on line. Delivery within 2 days Sth Island rural area super fast. Would have no hesitation in recommending the Beauty Lounge. Good job team.

6. Leanne from United States (US) – September 11, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   Excellent service thank you

7. georgie from United States (US) – September 9, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   Wow! Fantastic service and super fast delivery. This would have to be one of the best sites around and I will be using it again.Awesome 🙂

8. Marie Barlow from United States (US) – September 8, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   Great Service and Communication. Fast Delivery. Would Definitely order from Beauty Lounge again.

9. Rina from United States (US) – September 7, 2016

   Product Purchased: The Beauty Lounge | Verified Purchase

   So soo good! Super fast delivery so happy with this service!

10. Reta from United States (US) – September 7, 2016

    Product Purchased: The Beauty Lounge | Verified Purchase

    Holy moly best online service ever super fast fast delivery