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BEAUTY LOUNGE SERVICE REVIEWS
Read what our customers are saying about their online shopping experience with The Beauty Lounge
Read More Service ReviewsVery impressed. My order was dealt with promptly, notifications received and my product received in good order.
- Ann, 3 November 2026
Always fast. Always correct. Always there when I need to reorder. I've been ordering for years now.
- Alana, 20 October 2026
Ex service & packaging.Recommend to all 👍
- Ronald Hollands, 15 October 2026
Excellent service, Thank you
- Shino, 7 October 2026
Always order my shampoo and conditioner from here!
- Glo, 7 October 2026
First time customer at The Beauty Lounge! I was impressed by the free shipping and the fast overnight delivery. My item arrived promptly the following day. I ordered RefectoCil No.3 Natural Brown Tint 15ml and RefectoCil Oxidant Cream 3% 100ml. I am very impressed by the quality of the product and the results from using aftr one application. Easy to follow instructions. I will be a returning customer.
- sarah, 2 October 2026
Love their leave-in conditioner. Fast dispatch & delivery. Highly recommend The Beauty Lounge 🤩
- Shirley, 28 September 2026
Wonderful store! Erica is extremely helpful and genuinely goes out of her way to sort out any delays or issues. The item arrived exactly as described, and the whole experience was excellent. I honestly can’t recommend them enough!
- Rabia Bowen, 21 September 2026
Excellent service and appreciate the email updates on my order progress
- Ford, 17 September 2026
Love the Chi blow out spray. Quick delivery
- Barbara, 17 September 2026
Product Purchased: The Beauty Lounge | Verified Purchase
I just wanted to comment that I am most impressed by your business & service. My package arrived within the time frame specified, to Tasmania (very quick) , when I have found that things take forever to get here usually I have used fLash before to great effect, and find that ordering from your company is still the most cost effective – BTW, for anyone that reads this, this product really does work!
Your delivery instructions and emails are thorough and provide a great level of comfort when you’re tracking an item, especially from overseas.
I’m actually from NZ (Wellington), and am very proud that your company excels at such great customer care.
I would highly recommend.
Product Purchased: The Beauty Lounge | Verified Purchase
Terrible service, My parcel went missing, received it a week later, and all I received were snarky sarcastic emails from the company director Ken Daniels. I wrote this same review on facebook and they took it off. So saying that “Unfortunately this review is the first we heard of the issue.” in regards to another customer 2-star review is rubbish. I received no apology they just seem to want to sweep my complaint under the rug.
Product Purchased: The Beauty Lounge | Verified Purchase
Hi Shani,
1) Your Facebook review from March 26th is still up – Facebook don’t allow deleting reviews – here is a direct link to it: https://business.facebook.com/shani.singh.3133/posts/837298399751596:1 We have removed you from our marketing channels as per your request so maybe that is why you can’t see it.
2) Commenting on another customer’s review is uncalled for when you have no knowledge of the situation.
3) You received a professional, polite reply to your enquiry within 10 minutes and subsequent replies all just as quickly and most outside of business hours. The comment you seem to be calling “snarky sarcastic” is when you were told “things can go wrong” which was our way of putting perspective on CourierPost losing your parcel and the fact that while they deliver on time 99% of the time, their operation is logistically complex and mistakes unfortunately can happen.
To put this in context for others, Shani ordered on January 16th 2017 @ 11:50pm and we dispatched her parcel the next day January 17th @ 2:24pm with CourierPost. From there, CourierPost (a completely separate, third party company) failed to deliver her parcel after a number of attempts over the course of the next 3 days as can be seen on the CourierPost tracking here: http://trackandtrace.courierpost.co.nz/Search/2952237991524001AKL001AN
Shani first notified us of the problem on Friday 20th January @ 3:40PM and we worked with her and CourierPost on Friday afternoon and continued after hours on Friday evening and Saturday morning to fix the situation. Her parcel was then delivered on Monday 23 January @ 12:24pm, less than 6 business hours since her initial enquiry with The Beauty Lounge.
It’s a shame 4 months down the track Shani continues to write negative reviews for The Beauty Lounge, especially when CourierPost were at fault and The Beauty Lounge helped to fix the problem faster and more effectively than CourierPost did.
But such is the life of a retailer…
Product Purchased: The Beauty Lounge | Verified Purchase
What can I say? No faulting these guys… 🙂 Super quick delivery – completely on to it with communication. Great product.
Thanks heaps.
Product Purchased: The Beauty Lounge | Verified Purchase
Great fast service & communication thanks
Product Purchased: The Beauty Lounge | Verified Purchase
Great service, speedy delivery and awesome product. Thank you.
Product Purchased: The Beauty Lounge | Verified Purchase
Next day delivery, Awesome!!!Excellent service especially the follow up email
Product Purchased: The Beauty Lounge | Verified Purchase
Super fast delivery ?. Communication is of the highest quality. Can’t wait for results!
Product Purchased: The Beauty Lounge | Verified Purchase
Fabulous service, fast and love the followup email after delivery.
Product Purchased: The Beauty Lounge | Verified Purchase
Quick delivery, excellent service.
Product Purchased: The Beauty Lounge | Verified Purchase
Fantastic service every time