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BEAUTY LOUNGE SERVICE REVIEWS
Read what our customers are saying about their online shopping experience with The Beauty Lounge
Read More Service ReviewsDelivered on time and left in safe place
- Patricia Blair, 14 April 2026
Jojoba lip barm
- Krishan, 14 March 2026
Thank you Beauty Lounge for my order, which was initially held up but a reply to my concern of non delivery, from Erica was much appreciated!!
- Anne Donald, 11 March 2026
The usual great service 🥰
- Betty, 7 March 2026
Wow what a great service, great price (the best) and fast free delivery. I'll be back.
- Kaye Duncan, 4 March 2026
Great service. Extremely quick and great follow-up!
- Annie Freeman, 26 February 2026
Great communication via emails. Easy tracking process to follow. Quick delivery too.
- Lynda Keighley, 23 February 2026
Fast shipping and great communication
- Lj, 18 February 2026
Great site, fast delivery and email checking that you got your delivery. Super service 🙌
- Robyn, 2 February 2026
Purchased a few times from B.L. Great service, arrived super quick and tracking details easy to retrieve. My Hairdresser doesnt deliver to NZ so super happy you stock and ship fast. Thank you 🙏🏽
- Holly Sisson, 29 January 2026
Product Purchased: The Beauty Lounge | Verified Purchase
Great service, and super quick delivery. The email to say it had been delivered was excellent. Thanks.
Product Purchased: The Beauty Lounge | Verified Purchase
A birthday surprise that certainly didn’t arrive on time. I ordered my products for my husband’s birthday. A last minute impulse buy. The overnight delivery service was what hooked me. I specifically checked the box saying I didn’t need a signature as I knew I would t be home to sign and I wanted the present in time for his birthday. The tracking said it had arrived at the depot that evening before 6pm in Auckland, then that’s all it said, for days. I placed the order on a Wednesday and it didn’t come Thursday, Friday or Saturday. Then finally we get a card in the front door on the Monday or Tuesday requiring a signature. I was embarrassed and very disappointed . Not sure if I didn’t place the order at the appropriate time for overnight delivery, but it also didn’t need a signature.
Product Purchased: The Beauty Lounge | Verified Purchase
Hi Michelle,
Thanks for your feedback and sorry to hear about the late delivery of your parcel.
You ordered on 26 April and we dispatched it the same day on an overnight delivery service with no signature required. While we’ve done everything within our power to get your parcel to you on time, unfortunately CourierPost have let us both down by not delivering on time and for some reason requiring a signature even though we never paid them for that service which costs extra.
Had you contacted us when it was clear your order was not going to turn up on the day you expected we could have chased CourierPost up and ensured a quick solution. Unfortunately this review is the first we heard of the issue.
Product Purchased: The Beauty Lounge | Verified Purchase
Great service，will come back soonest
Product Purchased: The Beauty Lounge | Verified Purchase
Fast and efficient service , Thanks
Product Purchased: The Beauty Lounge | Verified Purchase
Super fast delievry! Can’t wait to try ?
Product Purchased: The Beauty Lounge | Verified Purchase
Happy returning customer from Aus.
Product Purchased: The Beauty Lounge | Verified Purchase
Wow ordered Sunday arrived today. Wonderful service!!!
Product Purchased: The Beauty Lounge | Verified Purchase
Excellent service
Product Purchased: The Beauty Lounge | Verified Purchase
Awesome
Product Purchased: The Beauty Lounge | Verified Purchase
The most happy experience online shopping from Beautylounge！ I love the Email to check with delivery！ wondful?