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BEAUTY LOUNGE SERVICE REVIEWS
Read what our customers are saying about their online shopping experience with The Beauty Lounge
Read More Service ReviewsThank you for your prompt reply to my request. Parcel delivered to my home in Invercargill within 24 hours of ordering.A great service.
- Bev Martin, 3 June 2026
Great and easy service!
- Sarah, 2 June 2026
Thanks for delivery fast and very efficient will order again
- Lyn Jeffrey, 1 June 2026
Excellent customer service, and always receive a prompt reply if you need to make an enquiry.. Fantastic array of products
- Jan, 28 May 2026
Easy purchase, great to have shipping included. Item arrived promptly. Will use this site again.
- Deb, 27 May 2026
Fast service and had parcel delivery updates along the way too; thank you Free shipping was so awesome as well 🤩
- Erika, 25 May 2026
Cannot fault their service. Delivery came earlier than expected and I love that they keep me informed throughout the process.
- Pam, 23 May 2026
great service. Kept me informed of when my order was arriving and was delivered well intime
- Pauline Jarvis, 13 May 2026
The next business delivery is fabulous! I can't go for long without my mascara.
- Inger, 29 April 2026
Quick as a flash my delivery arrived, free delivery, correct product and easy to navigate website 🙂
- Penelope Bebb, 28 April 2026
Product Purchased: The Beauty Lounge | Verified Purchase
Still no good. They originally sent me the wrong colour, right size, (Dark 200ml) then offered to send the correct item with a return bag for incorrect item, but instead I got a Medium 120mls! I emailed again, and said it was still incorrect and was told, yes I told you we ran out of stock of the 200ml so sent 120ml & have refunded the difference which will take 5-7 days. There is no email to me that says this, I have searched all my emails, spam, trash, no email. The only email I got had this exact wording, is “I’ve had a word with my manager and they’ve given me the OK to go ahead and send you out the correct product and a return label” so now I have the right color, but the smaller size, and have to wait up to 7 days for the refund of the difference, Yet this isn’t showing as “out of stock” on the website, so others will no doubt go through the same thing if they buy Loving Tan Medium Mousse 200ml, you’ll get sent dark & then made to muck around getting either right product or a refund. Sorry Beauty Lounge, the first time I brought from you, was amazing, this time has been the worst. Twice sent the wrong product, a wait for a refund over the Xmas Holidays yet your still advertising this as in stock! 🙁 I appreciate the sending me the replacement out immediately, just a shame it still wasn’t the right item.
Product Purchased: The Beauty Lounge | Verified Purchase
Fantastic service from the time I placed the order to the delivery.
Great communication ?
Product Purchased: The Beauty Lounge | Verified Purchase
Great customer service. Fast delivery. Thank you. Will buy more product for you!
Merry Christmas and Happy New Year
Product Purchased: The Beauty Lounge | Verified Purchase
So fast, order arrived next day, nice easy to use website, love your work!
Product Purchased: The Beauty Lounge | Verified Purchase
Arrived very fast to australia. Will start my long lash journey tonight with revitalash.
Product Purchased: The Beauty Lounge | Verified Purchase
Super service, so fast to arrive and products are in mint condition! thanks guys!
Product Purchased: The Beauty Lounge | Verified Purchase
Quick delivery even days before Christmas!
Product Purchased: The Beauty Lounge | Verified Purchase
Fantastic service as always. Oh and the products are superb too.
Product Purchased: The Beauty Lounge | Verified Purchase
Just amazing service as always. Super fast and products always arrive in pristine condition. Fantastic!
Product Purchased: The Beauty Lounge | Verified Purchase
great communication, excellent service, and fast delivery. What more could you ask? thank you !!