• Free Overnight Delivery*

    Next business day delivery within NZ (non-rural) for orders placed before 2PM Mon-Fri

  • Hassle-free 365 Day Returns

    Changed your mind? Return any unopened products for a hassle-free exchange/refund

  • Best Advice & Service Guaranteed

    100% New Zealand owned and operated, promising you the absolute best advice and service

  • Contact Us

    We provide super-fast, efficient and friendly customer service via email. Just choose an option below and your enquiry will be directed to the right people.

    Phone Support
    Rather than paying someone to wait for the phone to ring we’ve ditched phone support to reduce costs so we can provide benefits such as free delivery, super-fast shipping and competitive prices. Don’t worry, our email support is super quick and efficient. You won’t miss talking to someone – promise!

    Customer Service Hours
    Our customer service hours are Monday – Friday, 9:00am – 5:30pm and we’ll get back to you within a couple of hours, but normally much quicker!


    Please let us know how we can help you by choosing an option below.

    Order Status/Order Tracking

    Enter your order number (not your tracking number) and the email address you used to place your order below. We’ll look up the status of your order and provide tracking information.

    Product or General Enquiry

    For enquiries about products or ordering online, please complete the form below and one of our friendly customer service representatives will be in touch within 2 hours during our standard business hours.

    • Please enter the email address used to place the order.
    Salon/Treatment Enquiry

    Would you like to request a booking for a treatment? Please use our request a booking page.

    relax@thebeautylounge.co.nz (or use the form below)

    09 488 0498 (salon treatments only, no online store/product enquiries)

    If no one is able to answer, please leave a message and a therapist will get back to you. Please note no one is available at this phone number to help with online store enquiries.

    Salon Address

    408 Lake Rd
    (Lvl 2, Corner of Sanders Ave)

    Please note: we do not have a showroom at our salon. Products listed on this website are not available.

    Salon Hours

    Tuesday: 10am – 7pm
    Wednesday: 10am – 7pm
    Thursday: 10am – 7pm
    Friday: 10am – 4pm
    Saturday: 9am – 3pm
    Sunday: Closed
    Monday: Closed